Support

Contact us

Email [email protected]. If your question is about your account, tell us the email address you signed in with. If you signed in with Apple and chose Hide My Email, that's the private relay address Apple made for Unyap.

Restore a purchase

If you already subscribe and the app shows the subscription screen:

1. Check that your iPhone is signed in to the App Store with the Apple ID you subscribed with.
2. Tap Restore on the subscription screen, or go to Settings > Restore purchases in the app.

If the app says "This subscription belongs to another Unyap account", the subscription is linked to a different Unyap account. Sign in to Unyap the way you did for that account, or email us.

Cancel your subscription

Apple manages Unyap subscriptions, so you cancel in your Apple ID settings:

• In Unyap, go to Settings > Manage subscription.
• Or open your iPhone's Settings app, tap your name, then Subscriptions, then Unyap, then Cancel Subscription.

Cancel at least 24 hours before the trial or the current period ends to avoid the next charge. You keep access until the end of the period you've paid for.

Refunds

Apple takes all payments for Unyap and handles refunds. To ask for one, go to https://reportaproblem.apple.com.

Delete your account

1. In Unyap, go to Settings > Delete account.
2. Read the confirmation screen and tap Delete account.
3. If you signed in with Apple, sign in with Apple once more to confirm.

This deletes your recordings, transcripts, scores, feedback and history, and your account, from our server. It also deletes takes still waiting on that iPhone and, if you signed in with Apple, asks Apple to remove Unyap's access through Sign in with Apple. Account deletion continues if that request fails. You can't undo it.

Deleting your account does not cancel your subscription. Cancel it in Manage Subscription first if you want to stop being charged.

Apple keeps its own purchase records, which we can't delete. Our privacy policy at https://theunyap.app/privacy has the details.

If the app can't record

• "This iPhone can't record takes": Unyap needs an iPhone that can transcribe speech on the device, and this one can't.
• The microphone or speech recognition is off: open your iPhone's Settings app, tap Unyap, and turn on Microphone and Speech Recognition.
• "Recording is blocked on this iPhone": Screen Time or your device's management settings block the microphone or speech recognition, and Unyap can't change that.
• You didn't agree to AI scoring: recording stays off until you do. Tap "See what's sent" on the record screen to read the notice again.

An unsent take on Home

If a recording was interrupted or couldn't be sent, it waits on your iPhone and shows on Home. Tap Send to score it or Discard to delete it from the phone.

If your subscription has ended

Your past takes and scores stay in the app. Subscribe again, or restore a purchase, to send new takes.